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Article
Customer Service is a Business Ethics Issue
Ethikos (2014)
  • Matthew B Hodroff
Abstract
Instead of taking care of customers when they are unsatisfied, businesses figure out how to most easily get rid of you. Businesses now have models that incorporate getting new customers instead of taking care of existing customers. Do not support businesses that participate in this behavior.
Keywords
  • customer service,
  • ethics,
  • business ethics,
  • business issues,
  • satisfaction,
  • models,
  • call center
Publication Date
Fall 2014
Publisher Statement
Do not support businesses with terrible or no customer service; take your business elsewhere and tell businesses that they need to care about you.
Citation Information
Matthew B Hodroff. "Customer Service is a Business Ethics Issue" Ethikos Vol. Sept/Oct (2014)
Available at: http://works.bepress.com/matthew_hodroff/4/