Implementing and Assessing Library Reference Training ProgramsThe Reference Librarian (2014)
AbstractComprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and to improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points, and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians.
Citation InformationLily Todorinova and Matt Torrence. "Implementing and Assessing Library Reference Training Programs" The Reference Librarian Vol. 55 Iss. 1 (2014)
Available at: http://works.bepress.com/matt_torrence/25/