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Oregon Department of Administrative Services Customer and Employee Survey Results
Center for Public Service Publications and Reports
  • Masami Nishishiba, Portland State University
  • Mariah Ann Kraner, Portland State University
  • Charlene Zil, Portland State University
  • Dennis Kurtz, Portland State University
Document Type
Report
Publication Date
1-1-2010
Subjects
  • Oregon. Department of Administrative Services -- Customer services -- Surveys,
  • Government agencies -- Oregon -- Assessment,
  • Oregon. Department of Administrative Services -- Consumer satisfaction -- Surveys
Abstract

In order to obtain input from DAS customers and employees, the Department of Administrative Services (DAS), in partnership with the Executive Leadership Institute (ELI) at Portland State University, and Pivotal Resources Inc, conducted two surveys: one for customers and one for DAS employees. The purpose of the survey was to provide information to the HB 5002 External Working Group, and to inform and guide the change initiative at DAS.

The web-based customer survey was sent to State of Oregon employees electronically. Approximately 15,000 state employees and board members received the e-mail inviting them to participate in the customer survey. 1,656 people completed the customer survey.

The web-based employee survey was sent to DAS employees electronically (approximately 850 people). Computer stations were set up for the approximately 100 employees who did not have regular access to a computer terminal. A total of 439 people completed the employee survey.

Survey data was collected from March 15, 2010 to March 29, 2010.

Description

Produced by the Executive Leadership Institute, Mark O. Hatfield School of Government, Portland State University.

Pivotal Resource Inc. (Mo Cayer) contributed survey design and development, and Demarche Consulting Group, Inc. (Linda L. Paralez), contributed survey development and survey deign consulting.

Persistent Identifier
http://archives.pdx.edu/ds/psu/16264
Citation Information
Nishishiba, M., Kraner, M., Zil, C., & Kurtz, D. (2010). Oregon Department of Administrative Services Customer and Employee Survey. Report submitted to the Department of Administrative Services, State of Oregon, OR.