"A new approach to automating services" by Mary C. Lacity

Selected Works of Mary Lacity

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A new approach to automating services

LSE Research Online Documents on Economics (2017)

Mary C. Lacity, University of Missouri
Leslie P. Willcocks, London School of Economics and Political Science

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Disciplines

Operations and Supply Chain Management,
Business and
Information Security

Publication Date

January 1, 2017

Citation Information

Mary C. Lacity and Leslie P. Willcocks. "A new approach to automating services" LSE Research Online Documents on Economics (2017)
Available at: http://works.bepress.com/mary-lacity/6/