"Assessing E-Service Quality for a Pure Service Website" by Mark C. Springer

Selected Works of Mark C. Springer

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Presentation

Assessing E-Service Quality for a Pure Service Website

2008 National Decision Sciences Institute Conference (2008)

Mark C. Springer, Western Washington University
Steven Ross
Craig K. Tyran, Western Washington University

Disciplines

Operations and Supply Chain Management

Publication Date

2008

Citation Information

Mark C. Springer, Steven Ross and Craig K. Tyran. "Assessing E-Service Quality for a Pure Service Website" 2008 National Decision Sciences Institute Conference (2008)
Available at: http://works.bepress.com/mark_springer/32/