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Margaret Heller
Presentation
Using the READ Scale to Track the Effort of Resolving Electronic Resource Access Issues
(2011)
  • Margaret Heller
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Publication Date
April 13, 2011
Citation Information
Margaret Heller. "Using the READ Scale to Track the Effort of Resolving Electronic Resource Access Issues" (2011)
Available at: http://works.bepress.com/margaret_heller/25/