A Market-Utility Approach to Scheduling EmployeesCornell Hotel and Restaurant Administration Quarterly (2003)
AbstractBy accounting for customers’ reactions to service levels, a manager can schedule the optimum number of employees—both in terms of service levels and contribution to profit.
- Hospitality industry -- Personnel management,
- Consumers' preferences -- Mathematical models
Publication DateFebruary, 2003
Citation InformationMadeleine E. Pullman, John C. Goodale and Rohit Verma. "A Market-Utility Approach to Scheduling Employees" Cornell Hotel and Restaurant Administration Quarterly Vol. 44 Iss. 1 (2003)
Available at: http://works.bepress.com/madeleine_pullman/24/