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A Market-Utility Approach to Scheduling Employees
Cornell Hotel and Restaurant Administration Quarterly (2003)
  • Madeleine E. Pullman, Colorado State University - Fort Collins
  • John C. Goodale, University of Oregon
  • Rohit Verma, University of Utah
By accounting for customers’ reactions to service levels, a manager can schedule the optimum number of employees—both in terms of service levels and contribution to profit.
  • Hospitality industry -- Personnel management,
  • Scheduling,
  • Consumers' preferences -- Mathematical models
Publication Date
February, 2003
Publisher Statement
DOI 10.1016/S0010-8804(03)90047-4 Copyright © 2003 Published by Elsevier Inc.
Citation Information
Madeleine E. Pullman, John C. Goodale and Rohit Verma. "A Market-Utility Approach to Scheduling Employees" Cornell Hotel and Restaurant Administration Quarterly Vol. 44 Iss. 1 (2003)
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