Stress and Emotions at Work: An Adventure Tourism Guide's ExperiencesTourism Management
AbstractLittle research has identified issues faced by tour guiding professionals and investigations of tour guide experiences have been neglected in favour of tourist experience and behaviour studies. Even less research has focused on adventure guiding experiences and potential sources of stress and emotions in this context. Studies that have investigated adventure guide experiences generally focused on guide-client interactions and sociological accounts of these experiences. Due to these gaps in the literature, and the recognised potential of psychological theories to enhance studies of stress and emotions in tourism settings, this study explored stress and emotions resulting from employer-guide interactions in an adventure tourism context from a psychological perspective. Longitudinal autoethnographical data was recorded during a river guiding season in South America. A reversal theory framework guided data analyses of key motivational states, sources of stress, and resulting emotions. Analyses identified potential transactional sources of stress and negative emotions for adventure tourism guides, and motivational states associated with stress and emotional outcomes in the employer-guide relationship. Results are discussed in relation to psychological theory and stress and coping research. Recommendations for practice, that could alleviate stressful experiences between employers and guides, are also discussed.
Citation InformationSusan Houge Mackenzie and John H. Kerr. "Stress and Emotions at Work: An Adventure Tourism Guide's Experiences" Tourism Management Vol. 36 (2013) p. 3 - 14
Available at: http://works.bepress.com/mackenzi/3/