Article
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India
Journal of Business Research
Document Type
Article
Date of Publication
12-1-2017
Disciplines
DOI
https://doi.org/10.1016/j.jbusres.2017.08.021
Citation Information
R. Agnihotri, K. Trainor and M. Rodriguez. "Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India" Journal of Business Research Vol. 81 Iss. 1 (2017) p. 144 - 154 Available at: http://works.bepress.com/m-rodriguez/21/