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Investigating design issues in household environments
Journal of Cognition, Technology and Work (2003)
  • Lynne Baillie, Glasgow Caledonian University
  • David Benyon
  • C. Macaulay
  • M. G. Petersen

This paper argues that the current involvement of end users in the design of technological artefacts is too superficial. It is common to involve people in requirements generation, but rarely in product inception or design. A study is reported involving five households in central Scotland, who were each visited on three occasions, using a new investigative framework. Illustrative examples are provided of the strengths and weaknesses of the methods used. Despite the latter, it is demonstrated that the general public can both generate and critique design ideas and that valuable contributions to understanding people's relationships with technologies can be expected both from children and from the elderly.

  • home,
  • user centred design,
  • technology,
  • elderly
Publication Date
April 1, 2003
Publisher Statement
Originally published in: Cognition, Technology and Work (2003), 5 (1), pp.33-43.
Citation Information
Lynne Baillie, David Benyon, C. Macaulay and M. G. Petersen. "Investigating design issues in household environments" Journal of Cognition, Technology and Work (2003)
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