Article
A PASport to Service Quality: Developing a Performance Assessment System. Part 1: The Context for Performance Assessment
The Christian Librarian
Document Type
Article
Publication Date
1-1-2004
Abstract
Discusses the development of the program Performance Assessment System for library service quality. Goal of the program; Challenges of implementing the performance assessment (PASport) system; Context of the Centennial Library PASport system at Cedarville University in Ohio.
Disciplines
Keywords
- Evaluating job performance
Citation Information
Lynn A. Brock. "A PASport to Service Quality: Developing a Performance Assessment System. Part 1: The Context for Performance Assessment" The Christian Librarian Vol. 47 Iss. 3 (2004) p. 92 - 95 Available at: http://works.bepress.com/lynn_brock/37/
Reproduced by the kind permission of the Editor of The Christian Librarian