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Article
Bridging Thought Worlds of an Academic CoP and IT Support
ACIS 2008 Proceedings
  • Gerlinde Koeglreiter, School of Information Systems Deakin University Melbourne, Australia
  • Luba Torlina, School of Information Systems Deakin University Melbourne, Australia
  • Ross Smith, School of Business Information Technology RMIT University Melbourne, Australia
Publication Date
1-1-2008
Abstract
This paper reports a case study of a Community of Practice (CoP) of tertiary educators in information technology (IT), who seek ways to obtain adequate IT support to match their particular work environment. A facilitated workshop sought to bring members of the CoP and a key representative of the central IT department together with the aim of creating common ground for improved communication and collaboration. Subsequent individual interviews explored perceptions, boundaries and potential boundary spanning opportunities. While literature argues that shared domain knowledge and associated language should alleviate boundary issues, we found that in some circumstances it might intensify them.
Citation Information
Gerlinde Koeglreiter, Luba Torlina and Ross Smith. "Bridging Thought Worlds of an Academic CoP and IT Support" (2008)
Available at: http://works.bepress.com/luba_torlina/2/