Article
Inter-organizational Coordination in the Wild: Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations
Inter-organizational Coordination in the Wild: Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations
(2021)
Abstract
As many NGOs find themselves responding to the same crises, they have realized the potential benefits of coordinating their information and communication technology (ICT) activities—sharing satellite communications and internet access, sharing disaster assessment information—and have created cross-organizational coordination bodies. Coordination at the headquarters level across organizations has proven to be insufficient, and some bodies are now engaging ICT personnel in their field offices in coordination efforts. This case study presents the findings of one body’s field office coordination efforts among its ICT workers, where trust building through collaborative activities is revealed to be essential elements in successful coordination across organizations.
Disciplines
Publication Date
April, 2021
Citation Information
Louis Ngamassi, David J. Saab, Andrea Tapia, Carleen Maitland, et al.. "Inter-organizational Coordination in the Wild: Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations" Inter-organizational Coordination in the Wild: Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations (2021) Available at: http://works.bepress.com/louis-ngamassi/12/
Creative Commons license
This work is licensed under a Creative Commons CC_BY-NC International License.