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A “Nutrition Label” for Privacy
Institute for Software Research
  • Patrick Gage Kelley, Carnegie Mellon University
  • Joanna Bresee, Carnegie Mellon University
  • Lorrie Faith Cranor, Carnegie Mellon University
  • Robert W. Reeder
Date of Original Version
1-1-2009
Type
Working Paper
Rights Management
All Rights Reserved
Abstract or Description
We used an iterative design process to develop a privacy label that presents to consumers the ways organizations collect, use, and share personal information. Many surveys have shown that consumers are concerned about online privacy, yet current mechanisms to present website privacy policies have not been successful. This research addresses the present gap in the communication and understanding of privacy policies, by creating an information design that improves the visual presentation and comprehensibility of privacy policies. Drawing from nutrition, warning, and energy labeling, as well as from the effort towards creating a standardized banking privacy notification, we present our process for constructing and refining a label tuned to privacy. This paper describes our design methodology; findings from two focus groups; and accuracy, timing, and likeability results from a laboratory study with 24 participants. Our study results demonstrate that compared to existing natural language privacy policies, the proposed privacy label allows participants to find information more quickly and accurately, and provides a more enjoyable information seeking experience.
Citation Information
Patrick Gage Kelley, Joanna Bresee, Lorrie Faith Cranor and Robert W. Reeder. "A “Nutrition Label” for Privacy" (2009)
Available at: http://works.bepress.com/lorrie_cranor/35/