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Brief provider communication skills training fails to impact patient hypertension outcomes
Preventive and Behavioral Medicine Publications and Presentations
  • Meredith G. Manze, Hunter College, City University of New York (CUNY) School of Public Health
  • Michelle B. Orner, Center for Healthcare Organization and Implementation Research
  • Mark Glickman, Center for Healthcare Organization and Implementation Research
  • Lori Pbert, University of Massachusetts Medical School
  • Dan Berlowitz, Center for Healthcare Organization and Implementation Research
  • Nancy R. Kressin, VA Boston Healthcare System
UMMS Affiliation
Department of Medicine, Division of Preventive and Behavioral Medicine; UMass Worcester Prevention Research Center
Publication Date
Document Type

OBJECTIVES: Hypertension remains a prevalent risk factor for cardiovascular disease, and improved medication adherence leads to better blood pressure (BP) control. We sought to improve medication adherence and hypertension outcomes among patients with uncontrolled BP through communication skills training targeting providers.

METHODS: We conducted a randomized controlled trial to assess the effects of a communication skills intervention for primary care doctors compared to usual care controls, on the outcomes of BP (systolic, diastolic), patient self-reported medication adherence, and provider counseling, assessed at baseline and post-intervention. We enrolled 379 patients with uncontrolled BP; 203 (54%) with follow-up data comprised our final sample. We performed random effects least squares regression analyses to examine whether the provider training improved outcomes, using clinics as the unit of randomization.

RESULTS: In neither unadjusted nor multivariate analyses were significant differences in change detected from baseline to follow-up in provider counseling, medication adherence or BP, for the intervention versus control groups.

CONCLUSION: The intervention did not improve the outcomes; it may have been too brief and lacked sufficient practice level changes to impact counseling, adherence or BP.

PRACTICE IMPLICATIONS: Future intervention efforts may require more extensive provider training, along with broader systematic changes, to improve patient outcomes.

DOI of Published Version
Patient Educ Couns. 2015 Feb;98(2):191-8. doi: 10.1016/j.pec.2014.10.014. Epub 2014 Oct 27. Link to article on publisher's site
Related Resources
Link to Article in PubMed
PubMed ID
Citation Information
Meredith G. Manze, Michelle B. Orner, Mark Glickman, Lori Pbert, et al.. "Brief provider communication skills training fails to impact patient hypertension outcomes" Vol. 98 Iss. 2 (2015) ISSN: 0738-3991 (Linking)
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