Whether an Interlibrary Loan/Document Delivery department requires a masters of library and information science (MLIS) degreed professional to supervise operations is more of a never-ending debate than a simple question. Current trends, such as automated Interlibrary Loan management systems, unmediated patron requesting of materials, Google and electronic resource licensing agreements create a complex technological environment. This article discusses the advantages and the beneficial results produced when a degreed professional is added to an interlibrary loan/document delivery department.