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Consumer Switching Experience Report 2015 - UK Service Providers
(2016)
  • Lissa Coffey
Abstract
Consumer Switching Experience Report 2015 - UK Service Providers \ SKY The research examined these experiences at various key stages in the switching journey, covering initial engagement with the market, assessment of switching options, decision-making on whether to switch or not, and completion among those who decided to switch. The research investigated consumer experiences at these stages in the Sky TV, fixed Sky landline, fixed sky broadband and other top uk brands, with a particular focus on support . . .
Cited From;
Publication Date
Winter January 2, 2016
Editor
lissacoffey
Publisher
fixithere.net
Series
1
Publisher Statement
Notes: The research investigated sky broadband consumer service experiences at these stages in the Sky TV, Sky fixed landline, Sky fixed broadband and uk markets, with a particular focus on . . .
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Citation Information
Lissa Coffey. Consumer Switching Experience Report 2015 - UK Service Providers. 1London, UKVol. 1 (2016)
Available at: http://works.bepress.com/lissacoffey/12/
Creative Commons license
Creative Commons License
This work is licensed under a Creative Commons CC_BY-SA International License.