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UK COMMUNICATIONS PROVIDER CONSUMER SWITCHING EXPERIENCE REPORT 2015
academia.edu (2015)
  • Lissa Coffey, University of South Florida
Abstract
☑The research examined these experiences at various key stages in the switching journey, covering initial engagement with the market, assessment of switching options, decision-making on whether to switch or not, and completion among those who decided to switch. The research investigated consumer experiences at these stages in the pay TV, fixed landline, fixed broadband and mobile markets, with a particular focus on ☑ Services(UK) Analyzed: Sky - BT - Vodafone - EE ☑ Research Interests: Telecommunications Engineering, Communication, Media Studies, Wireless Communications, Community Engagement & Participation, windows updater software Electronics & Telecommunication Engineering, Information Communication Technology, Telecommunication, Electronics and communication, Communication Studies,

Cited Ref's -
Keywords
  • Telecommunications Engineering,
  • Communications provider,
  • Media services,
  • Wireless Communications,
  • Community Engagement,
  • customer behavior analysis,
  • customer satisfaction studies,
  • customer service,
  • Electronics & Telecommunication Engineering,
  • Information Communication Technology,
  • Telecommunication,
  • Electronics and communication,
  • Communication Studies,
  • Vodafone,
  • Virgin Media,
  • Technology
Publication Date
Winter October 11, 2015
Citation Information
DOI: 10.13140/2.1.3016.5282 'Lissa Coffey. "UK COMMUNICATIONS PROVIDER CONSUMER SWITCHING EXPERIENCE REPORT 2015" academia.edu 1.2 (2015): 1-50. Available at: http://works.bepress.com/lissacoffey/10