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Patient choice analysis and demand prediction for a health care diagnostics company
European Journal of Operational Research
  • Yue ZHANG, University of Toledo
  • Liping LIANG, Lingnan University
  • Emma LIU, British Columbia
  • Chong CHEN, British Columbia
  • Derek ATKINS, The University of British Columbia
Document Type
Journal article
Publication Date
Elsevier BV
  • OR in health services,
  • Laboratory services,
  • Patient choice,
  • Demand prediction,
  • Location

This paper describes a case study for a medical diagnostic laboratory service provider to model the behavior of patients when choosing a patient service centre for their medical tests and to estimate future demand volume. A tool developed based on our methodology allows the management of the diagnostic services to experiment with locations and capacities for locating or relocating service centres. In addition to the focal firm, the methodology considers the impact of decisions on another service provider and hospital laboratories located in the same area. The methodology identifies the most significant service centre attractiveness factors. Our models are validated from different perspectives and show good predictive capability. This case study is used to draw a number of lessons for applying these types of models to other similar services in order to assist other applications.

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Copyright © 2015 Elsevier B.V. Access to external full text or publisher's version may require subscription.
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Citation Information
Zhang, Y., Liang, L., Liu, E., Chen, C., & Atkinse, D. (2016). Patient choice analysis and demand prediction for a health care diagnostics company. European Journal of Operational Research, 251(1), 198-205. doi: 10.1016/j.ejor.2015.10.055