Article
The Nature and Implications of Consumers’ Experiential Framings of Failure in High-Risk Service Contexts
Journal of Service Research
(2015)
Keywords
- health care services,
- consumer behavior
Disciplines
Publication Date
2015
Citation Information
Linda Tuncay Zayer, Cele C. Otnes and Eileen Fischer. "The Nature and Implications of Consumers’ Experiential Framings of Failure in High-Risk Service Contexts" Journal of Service Research (2015) Available at: http://works.bepress.com/linda_tuncay_zayer/8/