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Article
Fulfillment and Service: Meeting and Exceeding the Customer's Expectations
Department of Marketing
  • Linda Orr, The University of Akron
Document Type
Article
Publication Date
10-1-2006
Citation Information
Linda Orr. "Fulfillment and Service: Meeting and Exceeding the Customer's Expectations" (2006)
Available at: http://works.bepress.com/linda_orr/22/