Consumer Health Reference Interview: Ideas for Public LibrariansPublic Library Quarterly (2015)
This two-stage study seeks to help public librarians become better prepared, and more confident and competent, when answering medical/health questions. At the first stage, eleven barriers that public librarians often encounter in the consumer health reference interview were identified through a comprehensive literature review, and at the second stage, input from professional consumer health librarians on how to overcome the barriers was gathered via a qualitative survey. Findings of the study provide concrete and practical strategies that will help public librarians more successfully conduct the reference interview to assist library users in their health information-seeking journey.
- health information service,
- health reference service,
- reference interview,
- public library
Citation InformationLili Luo. "Consumer Health Reference Interview: Ideas for Public Librarians" Public Library Quarterly Vol. 34 Iss. 4 (2015) p. 328 - 353 ISSN: 0161-6846
Available at: http://works.bepress.com/lili_luo/29/