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Consumer Health Reference Interview: Ideas for Public Librarians
Public Library Quarterly (2015)
  • Lili Luo, San Jose State University
This two-stage study seeks to help public librarians become better prepared, and more confident and competent, when answering medical/health questions. At the first stage, eleven barriers that public librarians often encounter in the consumer health reference interview were identified through a comprehensive literature review, and at the second stage, input from professional consumer health librarians on how to overcome the barriers was gathered via a qualitative survey. Findings of the study provide concrete and practical strategies that will help public librarians more successfully conduct the reference interview to assist library users in their health information-seeking journey.
  • health information service,
  • health reference service,
  • reference interview,
  • public library
Publication Date
Publisher Statement
This is an Author’s Original Manuscript (AOM) of an article published by Taylor & Francis in Public Library Quarterly on December 8, 2015, available online:

SJSU users: use the following link to login and access the article via SJSU databases.
Citation Information
Lili Luo. "Consumer Health Reference Interview: Ideas for Public Librarians" Public Library Quarterly Vol. 34 Iss. 4 (2015) p. 328 - 353 ISSN: 0161-6846
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