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Performance, Stress, and Attitudinal Outcomes of Perceptions of Others’ Entitlement Behavior: Supervisor–Subordinate Work Relationship Quality as Moderator in Two Samples
Group & Organizational Management (2018)
  • Kaylee J. Hackney, Baylor University
  • Liam P. Maher, Florida State University
  • Shanna R. Daniels, Florida State University
  • Wayne A. Hochwarter, Florida State University
  • Gerald R. Ferris, Florida State University
Abstract
Supervisor–subordinate work relationships are based on a series of potentially fluctuating resource allocation episodes. Building on this reality, we hypothesized in the present research that supervisor–subordinate work relationship quality will neutralize the negative attitudinal and behavioral strain effects associated with perceptions of others’ entitlement behavior. We draw upon the transactional theory of stress, and the social exchange and support features of leader–member exchange theory, to explain our expected neutralizing effects on job tension, job satisfaction, and contextual performance/citizenship behavior. Results supported study hypotheses in Sample 1. Findings were replicated in Sample 2 and extended by also demonstrating the interaction effect on task performance. Contributions to theory and research, strengths and limitations, directions for future work, and practical implications are discussed.
Keywords
  • perceived entitlement,
  • relationship quality,
  • leader–member exchange,
  • job performance,
  • well-being
Publication Date
February 1, 2018
DOI
10.1177/1059601117696676
Citation Information
Kaylee J. Hackney, Liam P. Maher, Shanna R. Daniels, Wayne A. Hochwarter, et al.. "Performance, Stress, and Attitudinal Outcomes of Perceptions of Others’ Entitlement Behavior: Supervisor–Subordinate Work Relationship Quality as Moderator in Two Samples" Group & Organizational Management Vol. 43 Iss. 1 (2018) p. 101 - 137
Available at: http://works.bepress.com/liam-maher/2/