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From Space to Place: Predicting Users’ Intentions to Return to Virtual Worlds
Management Information Systems Quarterly
  • Lakshmi Goel, University of North Florida
  • Norman A. Johnson, University of Houston
  • Iris Junglas, Accenture Institute for High Performance
  • Blake Ives, University of Houston
Publication Date
Virtual worlds have received considerable attention asplatforms for entertainment, education, and commerce. But organizations are experiencing failures in their early attempts to lure customers, employees, or partners into these worlds. Among the more grievous problems is the inability to attract users back into a virtual environment. In this study, we propose and test a model to predict users’ intentions to return to a virtual world. Our model is based on the idea that users intend to return to a virtual world having conceived of it as a “place” in which they have had meaningful experiences. We rely on the interactionist theory of place attachment to explain the links among the constructs of our model. Our model is tested via a lab experiment. We find that users’ intentions to return to a virtual world is determined by a state of deep involvement (termed cognitive absorption) that users experience as they perform an activity and tend to lose track of time. In turn, cognitive absorption is determined by users’ awareness of whom they interact with and how they interact within a virtual world, what they interact about, and where, in a virtual sense, such interaction occurs. Our work contributes to theory in the following ways: it identifies state predictors of cognitive absorption, it conceives of virtual worlds in such a way as to account for users’ experiences through the notion of place, and it explains how the properties of a virtual world contribute to users’ awareness.
Citation Information
Lakshmi Goel, Norman A. Johnson, Iris Junglas and Blake Ives. "From Space to Place: Predicting Users’ Intentions to Return to Virtual Worlds" (2011) p. 749 - 771
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