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Unpublished Paper
Measuring Firm-Employee Relationship Strength
(2008)
  • Lester Johnson, Melbourne Business School
Abstract

This paper reports the findings from an assessment of a measure used to determine levels of firm-employee relationship strength. The measure utilized was originally designed to measure relationship strength in industrial buyer-supplier relationships. The purpose was to determine if this scale could be adapted to measure firm-employee relationship strength. A secondary purpose was to determine if it were possible to begin to move towards developing a generalized measure of relationship strength for use in various relationship marketing situations, through this initial adaptation and application of a measure from one relationship to another. The results provide support for developing a generalisable measure of relationship strength for different marketing relationships.

Disciplines
Publication Date
2008
Citation Information
Lester Johnson. "Measuring Firm-Employee Relationship Strength" (2008)
Available at: http://works.bepress.com/lester_johnson/5/