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Article
Linking Workplace Aggression to Employee Well-Being and Work: The Moderating Role of Family-Supportive Supervisor Behaviors (FSSB)
Psychology Faculty Publications and Presentations
  • Nanette L. Yragui, Washington State Department of Labor & Industries
  • Caitlin A Demsky, Portland State University
  • Leslie B. Hammer, Portland State University
  • Sarah Van Dyck, Portland State University
  • Moni B. Neradilek, The Mountain-Whisper-Light Statistical Consulting
Document Type
Post-Print
Publication Date
4-1-2017
Subjects
  • Anger in the workplace,
  • Bullying in the workplace,
  • Employees -- Attitudes,
  • Work environment -- Social aspects,
  • Work and family,
  • Job satisfaction -- Social aspects
Abstract

Purpose: The present study examined the moderating effects of family-supportive supervisor behaviors (FSSB) on the relationship between two types of workplace aggression (i.e., patient-initiated physical aggression and coworker-initiated psychological aggression) and employee well-being and work outcomes.

Methodology: Data were obtained from a field sample of 417 healthcare workers in two psychiatric hospitals. Hypotheses were tested using moderated multiple regression analyses.

Findings: Psychiatric care providers’ perceptions of FSSB moderated the relationship between patient-initiated physical aggression and physical symptoms, exhaustion and cynicism. In addition, FSSB moderated the relationship between coworker-initiated psychological aggression and physical symptoms and turnover intentions.

Implications: Based on our findings, family-supportive supervision is a plausible boundary condition for the relationship between workplace aggression and well-being and work outcomes. This study suggests that, in addition to directly addressing aggression prevention and reduction, family-supportive supervision is a trainable resource that healthcare organizations should facilitate to improve employee work and well-being in settings with high workplace aggression.

Originality: This is the first study to examine the role of FSSB in influencing the relationship between two forms of workplace aggression: patient-initiated physical and coworker-initiated psychological aggression and employee outcomes.

Description

This is the author’s version of a work that was accepted for publication in Journal of Business and Psychology. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Business and Psychology 2017 Apr; 32(2):179-196.

DOI
10.1007/s10869-016-9443-z
Persistent Identifier
http://archives.pdx.edu/ds/psu/19701
Citation Information
Nanette L. Yragui, Caitlin A Demsky, Leslie B. Hammer, Sarah Van Dyck, et al.. "Linking Workplace Aggression to Employee Well-Being and Work: The Moderating Role of Family-Supportive Supervisor Behaviors (FSSB)" Vol. 32 (2017) p. 179 - 196 ISSN: 1573-353X
Available at: http://works.bepress.com/leslie_hammer/39/