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Evaluating the Impact of Patient Arrival Patterns in the Performance of Appointment Scheduling Rules
(2011)
  • Alcides Santander-Mercado, Ph.D.
  • Jose Zayas-Castro, Ph.D,, University of South Florida
  • Laila Cure, Ph.D.
  • Ali Yalcin, Ph.D., University of South Florida
Abstract

This paper evaluates the ability of commonly used Appointment Scheduling Rules (ASRs) in smoothing the effect of environmental factors in the performance of an outpatient scheduling system. ASRs have been widely implemented in outpatient clinics to improve performance measures such as staff idle time, patient waiting time, and facility congestion. However, the successful implementation of an ASR depends on its ability in dealing with the environmental factors affecting the system. Factors such as no-shows, variability of consultation times, patient unpunctuality, walk-in patient arrivals and the number of admitted patients per session affect the performance of the clinics in terms of patient waiting time and staff idle time. This paper examines the effect of the aforementioned factors on the patient waiting

Keywords
  • Simulation,
  • no-show,
  • late
Publication Date
2011
Citation Information
Alcides Santander-Mercado, Jose Zayas-Castro, Laila Cure and Ali Yalcin. "Evaluating the Impact of Patient Arrival Patterns in the Performance of Appointment Scheduling Rules" (2011)
Available at: http://works.bepress.com/laila_cure/3/