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Contribution to Book
Unpacking the ERP Investment Decision: An Empirical Assessment of the Benefits and Risks
The 17th European Conference on Information Systems (ECIS09) (2009)
  • Byron Keating, University of Wollongong
  • Tim Coltman, University of Wollongong
  • Katina Michael, University of Wollongong
  • Valerie Baker, University of Wollongong
Abstract

Most leading organizations, in all sectors of industry, commerce and government are dependent upon ERP for their organizational survival. Yet despite the importance of the decision to adopt ERP and its impact on the entire firm’s performance the IT literature has been in the large part silent on the nature of the ERP investment decision. This study is the first of its kind to determine the preference structure of senior managers around the organizational benefits and risks of adopting ERP. We present the results which provide interesting insights into how managers’ perceive the benefit and risk factors salient to the organization’s adoption decision. In line with prior research we found that improved productivity, and information and planning are important drivers of the ERP adoption decision. Moreover our findings reveal that the benefits of ERP are weighted almost twice as important as the risks when making an ERP investment decision. However when it comes to risk, interestingly managers consider issues such as top management commitment and vendor support as more important than financial risks.

Keywords
  • ERP,
  • Adoption,
  • Decision-making,
  • Discrete Choice Analysis
Disciplines
Publication Date
June 8, 2009
Citation Information
Byron Keating, Tim Coltman, Katina Michael and Valerie Baker. "Unpacking the ERP Investment Decision: An Empirical Assessment of the Benefits and Risks" Verona, ItalyThe 17th European Conference on Information Systems (ECIS09) (2009)
Available at: http://works.bepress.com/kmichael/129/