Article
A research of service outcomes in Taiwan: the role of patients' quality perceptions and wait time.
Business Faculty Publications
Document Type
Article
Publication Date
1-1-2012
Abstract
Wait time is a continuing issue in healthcare services. U.S. studies reveal wait time is inversely related to healthcare service outcome as well as patient behavior and attitudes. However, Taiwan, despite being an important center for global healthcare services, has not been the subject of much research attention regarding wait time and its impact on patient perceptions and behavior. In the authors' exploratory study, patients in Taiwan completed a self-report questionnaire on how wait time and service quality characteristics relate to service outcome. Results indicate the influence of healthcare service quality and wait time on service outcome. Contributions, limitations, and research and managerial implications are discussed.
Citation Information
Kishwar Joonas and Wen Hung Wang. "A research of service outcomes in Taiwan: the role of patients' quality perceptions and wait time." (2012) Available at: http://works.bepress.com/kishwar-joonas/4/