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Qualitative Data from: Tutor-Facilitated Digital Literacy Acquisition in Hard-to-Serve Populations
  • Jill Castek, Portland State University
  • Gloria Jacobs, Portland State University
  • Kimberly D. Pendell, Portland State University
  • Drew Pizzolato, Portland State University
  • Stephen Reder, Portland State University
  • Elizabeth Withers, Portland State University
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This dataset supports a research effort focused on examining the digital literacy acquisition process among vulnerable adult learners who participated in digital literacy programming offered through partnerships in the Broadband Technologies Opportunities Program (BTOP) grant entitled "Learner Web Partnership: A Multi-State Support System for Broadband Adoption by Vulnerable Adults." That grant was focused on addressing the barriers to broadband use in vulnerable and digitally excluded populations. Together, these efforts sought to better understand how individuals (such as low-income adults, unemployed adults, adults without a high school education, immigrants and non-native English speakers, seniors, incarcerated adults and ex-offenders, etc.) acquire digital literacy.

The Portland State team conducted interviews with learners, tutors, and key stakeholders. Additional interviews with six case study participants were also conducted. The interviews and field visits unfolded in a five stage process. First, team members conducted phone interviews with key stakeholders in each region. Next, in a first round of field visits, team members conducted interviews with tutors and observed computer labs in each of the six partner locations. Third, team members conducted another round of field visits, conducting interviews with learners in three locations. At each of these sites a minimum of ten learners that were new-to-computers were interviewed. Learner and tutor interviews were conducted in Spanish with a group of learners so the unique experiences of participants for whom Spanish is a preferred language were represented. In the fourth and fifth stages, six individual learners who were selected as case study participants were interviewed by phone, at one month and at three month intervals following their initial face-to-face interview. Case study interviews were intended to explore learning experiences following program completion.

The zip files below include interview transcripts in OpenDocument Text (.odt). Each zip file also contains a comma-delimited (csv) file and a README text file. Additional information about the datasets can be found in the README text file.

Authors listed in alphabetical order.

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Castek, J., Jacobs, G., Pendell, K., Pizzolato, D., Reder S., & Withers, E. (2015). Qualitative Data from: Tutor-Facilitated Digital Literacy Acquisition in Hard-to-Serve Populations.