Article
Usability Study of a Library’s Mobile Website: An Example from Portland State University
Information Technology and Libraries
  • Kimberly D. Pendell , Portland State University
  • Michael S. Bowman , Portland State University
Document Type
Article
Publication Date
6-1-2012
Subjects
  • Web sites,
  • Smartphones
Abstract

To discover how a newly developed library mobile website performed across a variety of devices, the authors used a hybrid field and laboratory methodology to conduct a usability test of the website. Twelve student participants were recruited and selected according to phone type. Results revealed a wide array of errors attributed to site design, wireless network connections, as well as phone hardware and software. This study provides an example methodology for testing library mobile websites, identifies issues associated with mobile websites, and provides recommendations for improving the user experience.

Description

This work was published in the 2012 issue of Information Technology and Libraries (http://www.ala.org/lita/ital/)

DOI
10.6017/ital.v31i2.1913
Persistent Identifier
http://archives.pdx.edu/ds/psu/7936
Citation Information
Pendell, K. D., & Bowman, M. S. (2012). Usability Study of a Library's Mobile Website: An Example from Portland State University. Information Technology & Libraries, 31(2), 45-62.