Improving ILLiad Patron Experiences Through Cross-Departmental CollaborationLibrary Publications and Presentations
Presentation from SUNYLA 2010 explaining how Interlibrary Loan interacts with other library departments, such as Acquisitions, Serials, Reference and Digital Services to improve the overall patron experience.
Citation InformationKim L. Myers and Logan T. Rath. "Improving ILLiad Patron Experiences Through Cross-Departmental Collaboration" (2010)
Available at: http://works.bepress.com/kim_myers/16/