Skip to main content
Article
The Role Demographics Have on Customer Involvement in Obtaining a Hotel Discount and Implications for Hotel Revenue Management Strategy
Rosen Faculty Scholarship and Creative Works
  • Seung Hyun Lee
  • Billy Bai
  • Kevin Stephen Murphy, University of Central Florida
Keywords
  • price promotion, demographics, revenue management, customer involvement
Abstract
This study attempted to focus attention back on identifying consumers based on certain demographics. The purpose of this study was to examine the role of gender, age, education, and income in influencing consumer’s level of involvement in obtaining a hotel discount. The results showed that females and consumers with less education tend to demonstrate higher involvement in obtaining a discount. There was not a significant difference between age groups, and younger consumers were found not statistically associated with higher levels of involvement. Interestingly, consumers with different incomes tended to respond comparably to discounts, unless consumers were very affluent. The findings are helpful for hotel management in designing discounts.
Publication Date
6-15-2012
DOI
10.1080/19368623.2012.682622
Number of Pages
569-588
Document Type
Paper
Language
English
Source Title
Journal of Hospitality Marketing and Management
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
Citation Information

Lee, Seung, Bai, B. & Murphy, K. S. (2012). An Exploratoratory Study Of The Role Of Demographics In Influencing Guest Involvement When Obtaining A Discount. Journal of Hospitality Marketing & Management. 21 (8): 569-588.