How to Probe for Settlements on GrievancesArticles and Chapters
Abstract[Excerpt] Experienced stewards know that sometimes you have to ask management a lot of questions if you want to reach your goal. There may be a way for both sides to come out satisfied, but you have to know how to determine if that's possible, and you can only do that by posing the right questions.
Citation InformationKen Margolies. "How to Probe for Settlements on Grievances" (2013)
Available at: http://works.bepress.com/ken_margolies/26/