Assertive Grievance PresentationArticles and Chapters
Abstract[Excerpt] Stewards who find they are getting nowhere with management on grievances might benefit from standing back a few feet and looking at the way they approach the process of actually presenting the grievance. Because having truth and justice and right and virtue and the facts on your side sometimes may not be enough, if your presentation needs work.
Citation InformationKen Margolies. "Assertive Grievance Presentation" (2003)
Available at: http://works.bepress.com/ken_margolies/17/