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Article
Crowdsourcing and Brand Control
Business Horizons
  • Anjali S. Bal, Babson College
  • Kelly Weidner, Saint Mary's College of California
  • Richard Hanna, Babson College
  • Adam J. Mills, Loyola University New Orleans
SMC Author
Kelly Weidner
Status
Faculty
School
School of Economics and Business Administration
Department
Marketing
Document Type
Article
Publication Date
1-1-2017
Description/Abstract

Crowdsourcing is the deliberate use of crowds to solve problems, create new products, and improve consumer experiences. When used by brands, crowdsourcing engages consumers by asking them to be part of a deliberate call to action. Crowdsourcing provides interesting and dynamic marketing opportunities for brands, given the consumer engagement it entails. This conceptual study examines the literature on crowdsourcing and brand community, and makes a series of propositions regarding this rich marketing arena. Herein, we discuss managerial implications of the relationship between crowdsourcing and brand community dynamics and propose a typology for brands to better assess customer bases and market realities.

Keywords
  • Crowdsourcing,
  • Marketing strategy,
  • Brand community,
  • Consumer engagement,
  • Brand culture
Scholarly
Yes
Peer Reviewed
1
DOI
10.1016/j.bushor.2016.11.006
Disciplines
Original Citation

Bal, A.S., Weidner, K., Hanna, R., & Mills, A.J. (2017). Crowdsourcing and brand control. Business Horizons, 60(2), 219–228. doi:10.1016/j.bushor.2016.11.006

Citation Information
Anjali S. Bal, Kelly Weidner, Richard Hanna and Adam J. Mills. "Crowdsourcing and Brand Control" Business Horizons Vol. 60 Iss. 2 (2017) p. 219 - 228
Available at: http://works.bepress.com/kelly-weidner/1/