Digital librarians work to balance the sometimes competing goals of stewardship and access all while being responsive to the needs of patrons, content owners, and creators. This presentation explores the often unforeseen challenges and issues that can arise with the creation and management of digital collections. While ingesting digitized works into a repository brings up ever-present concerns such as copyright, others challenges exist within the realm of privacy (stalking, harassment, digital anonymity), plagiarism, and ownership (false claims of ownership) that are almost always unexpected.

The goal is to further a discussion on these types of issues that digital librarians may face and explore best practices for preventing and dealing with unexpected responses and actions with both the patron and within the digital collection. As a starting point for discussion, we will share examples of subpoenas, plagiarized content, take-down notices, awkward responses from contacted alumni, and the challenge of dealing with victims of stalking and violence. Our hope is to engender a discussion and provide a framework of best practices based on examples and discussion from the presenters.