Researchers tie communication satisfaction within organizations to job satisfaction, productivity, and commitment, and yet supporting communication satisfaction remains a challenge for workplaces. This study proposes that network centrality and proximity both are related to communication satisfaction. Further, this study proposes that proximity actions—voluntary actions which increase proximity with co-workers—relate to network centrality. As employees increasingly work at a geographic distance from their co-workers, they increasingly experience proximity barriers to the already difficult task of staying informed through informal communication channels. This study is a mixed methods case study within an academic library.

Findings include the value of mixed methods studies for studying the topic as well as the importance of supporting proximity actions within the organization. The study also suggests multiple avenues for future research including additional qualitative data gathering to explore high-impact behaviors which support satisfaction with organizational communication between departments.