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Article
Striking a Balance: Effective Use of Facebook in an Academic Library
Internet Reference Services Quarterly
  • Dianna Sachs, Western Michigan University
  • Edward J Eckel, Western Michigan University
  • Kathleen Langan, Western Michigan University
Document Type
Article
Version
Pre-print
Publication Date
6-8-2011
Abstract

As one of the fastest growing social networking sites, Facebook presents librarians with a prime opportunity to engage academic library patrons. A survey of 136 users at Western Michigan University measured the effectiveness of Facebook as a marketing, reference, and instruction tool. It also measured user comfort and satisfaction with a library’s presence on Facebook. The majority of respondents found Facebook to be a useful and engaging medium to learn about library resources and services. The study shows that an effective library Facebook page must maintain a balance between providing pertinent and useful information, and preserving patron privacy.

Published Citation
Sachs, Dianna E., Eckel, Edward J., and Langan, Kathleen A. “Striking a Balance: Effective Use of Facebook in an Academic Library,” Internet Reference Services Quarterly 16(1-2) (2011): 35-54.
Citation Information
Dianna Sachs, Edward J Eckel and Kathleen Langan. "Striking a Balance: Effective Use of Facebook in an Academic Library" Internet Reference Services Quarterly Vol. 16 Iss. 1-2 (2011) p. 35 - 54 ISSN: 1087-5301
Available at: http://works.bepress.com/kathleen_langan/15/