Skip to main content
Women in Hospitality
Articles and Chapters
  • Judi Brownell
  • Kate Walsh, Cornell University School of Hotel Administration
Publication Date
[Excerpt] It is unlikely that there will ever come a time when gender in the workplace will not matter. Regardless of culture, historical context, or social circumstance, men and women view the world - and often each other - through gender-specific lenses (Tannen, 1990; Arliss and Borisoff, 1998). While this element of diversity has the potential to enrich workplace interactions and improve organizational outcomes, it also brings with it issues of power, justice, and identity. Hospitality organizations, in particular, have been the focus of numerous studies as women in service contexts - whether consumers, employees, or leaders - confront gender-linked dilemmas that are particularly complex and acute.

Required Publisher Statement
© SAGE. Final version published as: Brownell, J., & Walsh, K. (2008). Women in hospitality. In R. C. Wood, & B. Brotherton (Eds.) The SAGE handbook of hospitality management (pp. 107-128). Thousand Oaks, CA: Sage Publications Ltd. Reprinted with permission. All rights reserved.

Citation Information

Brownell, J., & Walsh, K. (2008). Women in hospitality [Electronic version]. Retrieved [insert date], from Cornell University, SHA School site: