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Service-delivery Strategies: Three Approaches to Consulting for Hospitality
Articles and Chapters
  • Kate Walsh, Cornell University
Publication Date
Effective consulting for hospitality involves going beyond applying mere expertise to solve a client's particular problem to being an empowering expert who focuses on ensuring that clients obtain the tools and resources needed to solve their own problems.

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© Cornell University. Reprinted with permission. All rights reserved.

Citation Information

Walsh, K. (2002). Service-delivery strategies: Three approaches to consulting for hospitality [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 44(2), 66-74. Retrieved [insert date], from Cornell University, School of Hospitality Administration site:

This article was nominated for the Cornell Hotel and Restaurant Administration Quarterly Best Paper Award for 2002.