Article
Improving Operational Resiliency and Sensemaking during Crisis
CMDR COE Proceeding
(2017)
Abstract
Understanding the mechanisms of analysis and decision-making processes during
extreme events allows to improve an organizational state and to maintain an ideal level
of resilience through situational (re)formulations and awareness.
Studying the concepts of sensemaking altogether, situational awareness and resilience
highlight their affinities to understand their mutual influences in the construction of
organizational performance in times of crisis. This article is structured around three
objectives. Initially, it defines what sensemaking, situational awareness and resilience
are. Secondly, it intends to show how the concepts of sensemaking, situational
awareness and resilience are interconnected. Finally, regarding system dynamics, this
article attempts to underline the various factors and variables that influence levels of
operational resiliency, sensemaking and situational awareness critical maintaining an
optimum level of performance.
Keywords
- Resilience,
- sensemaking,
- situational awareness,
- operations.
Disciplines
Publication Date
Fall September, 2017
Citation Information
Karim Hardy and Dominique Costargent. "Improving Operational Resiliency and Sensemaking during Crisis" CMDR COE Proceeding Vol. 3 (2017) p. 78 - 97 ISSN: 2367-766X Available at: http://works.bepress.com/karim-hardy/16/