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Presentation
Improving Operational Resiliency and Sensemaking During Crisis
5th NATO Commander (CMDR) Center of Excellence (COE) Annual Conference Interagency Interaction in Crisis Management and Disaster Response (2017)
  • Karim M.A. Hardy, Embry-Riddle Aeronautical University
  • Dominque Costargent, French Naval Aviation
Abstract
Understanding the mechanisms of analysis and decision-making processes during extreme events allows to improve an organizational state and to maintain an ideal level of resilience through situational (re)formulations and awareness. Studying altogether the concepts of sensemaking, situational awareness and resilience highlights their affinities to understand their mutual influences in the construction of organizational performance in times of crisis. This article is structured around three objectives. Initially, it focuses, on the one hand, to define what a crisis, complexity and the notion of control are, and then, on the other hand, to describe the concepts of resilience as well as of sensemaking in a complex sociotechnical system during an extreme event. Secondly, it intends to show how the concepts of operational resiliency and sensemaking are interconnected through the concept
of situational awareness and how this concept is critical to an efficient crisis management process. Finally, in terms of system dynamics, this article attempts to underline the various factors and variables that influence levels of operational resiliency, sensemaking and situational awareness critical maintaining an optimum level of performance in crisis management.
Keywords
  • decision-making processes,
  • sensemaking,
  • situational awareness,
  • crisis management,
  • operational resiliency
Publication Date
June, 2017
Location
Sofia, Bulgaria
Citation Information
Karim M.A. Hardy and Dominque Costargent. "Improving Operational Resiliency and Sensemaking During Crisis" 5th NATO Commander (CMDR) Center of Excellence (COE) Annual Conference Interagency Interaction in Crisis Management and Disaster Response (2017)
Available at: http://works.bepress.com/karim-hardy/11/