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Article
Customer Knowledge Management and the Strategies of Social Software
Business Process Management Journal (2011)
  • Zuopeng Zhang, SUNY Plattsburgh
Publication Date
Fall 2011
Citation Information
Zuopeng Zhang. "Customer Knowledge Management and the Strategies of Social Software" Business Process Management Journal Vol. 17 Iss. 1 (2011)
Available at: http://works.bepress.com/justin_zhang/5/