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Selected Works of Julie Moulard
Article
Examining Service Provider Response to Guilty Customers: An Abstract
Academy Marketing Science World Marketing Congress (2017)
  • Julie Guidry Moulard, Louisiana Tech University
  • Kathrynn R. Pounders, University of Texas at Austin
  • Barry J. Babin, Louisiana Tech University
Link
Disciplines
Publication Date
June 27, 2017
DOI
10.1007/978-3-319-68750-6_65
Citation Information
Julie Guidry Moulard, Kathrynn R. Pounders and Barry J. Babin. "Examining Service Provider Response to Guilty Customers: An Abstract" Academy Marketing Science World Marketing Congress (2017) p. 219 - 220
Available at: http://works.bepress.com/julie-moulard/6/