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Contribution to Book
Can China compete with India in the global ITO/BPO market?
Offshore Outsourcing of IT Work (2008)
  • Joseph Rottman
  • Hao Lou
Abstract
With over 2 million IT workers, 1.3 billion potential consumers and a booming economy, China has gained the attention of multinational corporations as an offshore destination for IT work. Those firms wanting to complement India as the preferred location for software development and back-office centers also look at China as a growing market for their products and services. This chapter looks at China’s ability to compete with India in the global ITO/BPO market. A national, concerted effort by the Chinese government involving ICT infrastructure investment, the creation of a national ITO/BPO image and efforts to attract foreign investment is underway. As this chapter shows, even with China’s impressive growth in the market, it is not quite ready to capture a significant portion of the global market. China’s service providers are currently immature, small and fragmented. Additionally, intellectual property concerns and lack of English proficiency hamper China’s current efforts to compete for North American and European business. However, the government and suppliers are actively addressing these challenges, thus CIOs should keep an eye on China.
Keywords
  • Financial Service,
  • Call Center,
  • English Proficiency,
  • Chinese Firm,
  • Special Economic Zone
Publication Date
January 1, 2008
DOI
10.1057/9780230582965_6
Citation Information
Joseph Rottman and Hao Lou. "Can China compete with India in the global ITO/BPO market?" Offshore Outsourcing of IT Work (2008) p. 180 - 208
Available at: http://works.bepress.com/joseph-rottman/33/