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Faculty Selected Works of Joseph Rottman
Article
Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations
IEEE Computer (2011)
  • Mary Lacity, University of Missouri–St. Louis
  • Erran Carmel, American University
  • Joseph W. Rottman, University of Missouri–St. Louis
Link
Abstract
IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.
Disciplines
Publication Date
December 1, 2011
DOI
10.1109/MC.2011.377
Citation Information
Mary Lacity, Erran Carmel and Joseph W. Rottman. "Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations" IEEE Computer Vol. 44 Iss. 12 (2011) p. 55 - 62
Available at: http://works.bepress.com/joseph-rottman/11/