Apology and Organizations: Exploring an Example from Medical PracticeUF Law Faculty Publications
AbstractIn this Article, I focus on injuries committed by members of organizations, such as corporations, and examine distinct issues raised by apology in the organizational setting. In particular, I consider: (i) the process of learning to prevent future errors; (ii) the divergent interests stemming from principal-agent tensions in employment, risk preferences and sources of insurance; (iii) the non-pecuniary benefits to corporate morale, productivity and reputation; (iv) the standing and scope of apologies; and (v) the articulation of policies toward injuries to others.
Citation InformationJonathan R. Cohen, Apology and Organizations: Exploring an Example from Medical Practice, 27 Fordham Urb. L. J. 1447 (2000), available at http://scholarship.law.ufl.edu/facultypub/29