Matching disputes and responses - How to diagnose causes of conflict, and to respond with appropriate interventions and /or referralsADR Bulletin
AbstractExtract:This article addresses three broad topics from an Australian perspective. First, where is the pressure coming from for dispute resolution professionals to improve the diagnosis of causes of conflict and to improve the choice of intervention and/or referral to other skilled helpers?Second, what diagnostic dispute resolution services (problem defining) are currently available? What methods are used to make an initial diagnosis ofcauses of a conflict, and appropriate possible interventions?Third, what dispute resolution assistance (problem solving) is available in each area of conflict (workplace, banking, personal injury, family, school, political, construction, insurance, etc)? What factors affect this availability?
Citation InformationJohn Wade. "Matching disputes and responses - How to diagnose causes of conflict, and to respond with appropriate interventions and /or referrals"
Available at: http://works.bepress.com/john_wade/63/