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Presentation
What do clients of mediators "want"?
Keynote paper presented at the Law society of British Columbia's annual dispute resolution conference
  • John Wade, Bond University
Date of this Version
4-22-2010
Document Type
Conference Paper
Publication Details
Accepted Version.

Wade, J. (2010). What do clients of mediators "want"? Keynote address presented at the Law society of British Columbia's annual dispute resolution conference, Vancouver, Canada.

© Copyright John Wade, 2010
Abstract
Extract: This title reflects a familiar marketing and ethical question for all service providers – what do clients of plumbers/doctors/psychologists/builders/lawyers etc want? Predictably, the answers given by anecdote, “theory” and more systematic research are complicated and conflicting. There is a simple answer to every complex question, and it is wrong. There are three elements in the question – what do the (1) clients of (2) mediators (3) want?
Citation Information
John Wade. "What do clients of mediators "want"?" Keynote paper presented at the Law society of British Columbia's annual dispute resolution conference (2010)
Available at: http://works.bepress.com/john_wade/51/