What do clients of mediators "want"?Keynote paper presented at the Law society of British Columbia's annual dispute resolution conference
Date of this Version4-22-2010
Document TypeConference Paper
AbstractExtract: This title reflects a familiar marketing and ethical question for all service providers – what do clients of plumbers/doctors/psychologists/builders/lawyers etc want? Predictably, the answers given by anecdote, “theory” and more systematic research are complicated and conflicting. There is a simple answer to every complex question, and it is wrong. There are three elements in the question – what do the (1) clients of (2) mediators (3) want?
Citation InformationJohn Wade. "What do clients of mediators "want"?" Keynote paper presented at the Law society of British Columbia's annual dispute resolution conference (2010)
Available at: http://works.bepress.com/john_wade/51/